Cancellation Agreement
Account Cancellation Service Agreement
Latest Version Effective Date: July 8, 2026
Dear User: Hello!
Before you apply to cancel your MaiToken Platform account (hereinafter referred to as the "Account"), please carefully read and agree to all the following terms, especially highlighted contents. Clicking "Confirm Cancellation" or continuing operations indicates your agreement to this Agreement.
I. Account Status
- Please ensure that your account is in normal status without unresolved disputes, controversies, or violations (such as: unpaid fees, incomplete transactions, complaints, etc.). If such issues exist, please handle and resolve them completely before submitting a cancellation application.
- Please properly handle all business related to the account before applying for cancellation, including but not limited to downloading or backing up important data, and unlinking from other services or third-party applications.
II. Identity Verification
- To ensure that the cancellation application is initiated by you personally as the account owner, please provide the mobile verification code reserved upon registration or verify via your bound email address.
- We will conduct a review upon receiving the application, verifying aspects including account status and identity authenticity. If the review fails, we will clearly inform you of specific reasons (such as: unresolved matters exist). If the review passes, we will complete the cancellation within 7 business days.
III. Data Deletion
- After cancellation, personal information, content, and data in your account will be deleted or anonymized. If it cannot be completed immediately due to technical constraints (such as: backup system data purging requires a longer time), we will immediately cease all processing actions other than storage and necessary security protection.
- If personal information in your account involves statutory minimum retention periods (such as: transaction records), we will delete or anonymize it as soon as the corresponding statutory retention period expires.
IV. Account Termination and Rights Settlement
- After cancellation, your account will be permanently closed, and you will be unable to log in or use relevant services (such as: membership privileges, subscribed content).
- Regarding products or services you purchased prior to applying for cancellation: for refundable rights and interests (such as: cash balance), you may initiate a refund request with customer service prior to cancellation; for non-refundable rights and interests (such as: resource packages, coupons, points, and other virtual rights issued by the platform), your confirmation of cancellation is deemed as voluntary abandonment.
V. Legal Liability After cancellation, you still need to assume corresponding liability for acts committed prior to cancellation (such as: publishing infringing content).
VI. Miscellaneous Subject to the User Agreement.
Thank you for using our services! If you have questions regarding the cancellation process, please contact our customer service for assistance.