Q: How do I register an account?
A: Follow these steps:
Visit the official website www.maitoken.com and click “Sign Up for Free” in the upper-right corner.
Enter your email address and request a verification code.
Set a password to complete the registration.
Q: How do I update my account information (phone number/email/password)?
A: Log in to the console → click your profile picture in the upper-right corner → select “Personal Settings”:
Change your phone number or email address: Verify the existing phone number or email address before binding a new one.
Change your password: Verify your current password or enter the verification code sent to your phone.
If your previous phone number is no longer available, contact customer support and submit the required identity verification materials.
Q: How do I delete my account?
A: Follow these steps:
Make sure the account has no outstanding balance or active orders.
Go to Console → “Account Settings” → “Delete Account.”
Read the account deletion notice and confirm the deletion.
All account data will be permanently deleted.
⚠️ After the account is deleted, all API Keys will become invalid immediately, and none of the associated services can be restored. Proceed with caution.
Q: Does MaiToken support subaccounts and team member management?
A: Yes. Enterprise users can create subaccounts:
Go to Console → “Team Management” → “Create Subaccount.”
Available roles include Administrator and Standard User.
Each member can be assigned an independent API Key and Token quota.
The primary account can view the team's overall usage and billing information.