Q&A

Q: Can one account access all models?

A: Yes. After registering a platform account, you can access all available models without applying for them separately. Certain special models (such as privately deployed models) require separate activation.

Q: How can I report a bug or submit a feature suggestion?

A:

• Console → “Help & Tickets” → “Submit Feedback Ticket”

• Post in the developer community

• Contact online customer support

• Technical support email: support@maitoken.com

Q: Will you raise your prices?

A: If pay-as-you-go prices are adjusted, you will be notified by email or an in-platform message. In the long term, as model costs decline, prices are expected to gradually decrease.

Q: Which regions are supported?

A: The service currently covers the Chinese Mainland and selected overseas regions. Overseas users can connect through overseas nodes. For specific availability by region, please refer to the official website or contact customer support.

Q: Will Tokens be charged if an API call fails?

A:

• Failures caused by the platform (500 errors, timeouts, etc.): No charge

• Failures caused by the user (400 parameter errors, 401 invalid Key errors, etc.): No charge (the request did not reach the model layer)

• Requests that succeed but whose content is blocked by safety moderation: No charge

• Requests that succeed and return normally: Charged as usual

Q: How can I test whether the API is working properly?

A: The quickest method:

• Model list returned → The Key is valid and the service is working properly

• 401 returned → There is an issue with the Key

• Request timeout → There is a network issue

You can also test it directly in the console without writing code.

curl https://api.maitoken/v1/models \  -H "Authorization: Bearer sk-your-key"

Q: What advantages do you offer compared with other platforms?

A: Key differentiators:

• Multi-model aggregation: access all models with one Key

• Fully compatible with the OpenAI API protocol for zero-cost migration

• Multi-region disaster recovery with a 99.9% SLA

• Enterprise-grade management (multiple Keys, quotas, and auditing)

• Localized Chinese-language technical support

• Flexible billing with freely combinable pay-as-you-go and package plans

Q: How can we contact you?

A: