Q: Are dedicated enterprise solutions available?
A: Yes. Enterprise plans include:
Dedicated account manager with one-on-one support
Custom QPS/QPM quotas
Dedicated API endpoint (custom domain)
Multi-Key quota allocation and team management
Monthly usage reports and cost analysis
Priority technical support channel (30-minute response time)
Support for monthly/quarterly billing
SLA / DPA / NDA and other agreements can be signed
Contact enterprise sales: zb@maitoken.com
Q: Do you support corporate bank transfers and contract signing?
A: Yes.
Corporate bank transfer: After you provide the invoicing information, we will issue a contract and pro forma invoice
Contract types: Service Agreement / Purchase Contract / Framework Agreement
Electronic signatures are supported (eSign)
Service will be activated within 1~3 business days after the corporate payment is received
Q: Are audit logs available for API calls?
A: Yes. The Enterprise Edition supports:
Complete API call logs (time, Key, model, Token count, and status code)
Customizable log retention period (90 days by default)
Log export and integration with the customer’s SIEM system
Compliance with Multi-Level Protection Scheme (MLPS) and audit requirements