Privacy Policy

Latest Version Effective Date: July 15, 2026

[Introduction]

Welcome to using our products and services! We deeply understand the importance of personal information to you, and your trust is paramount to us. We will strictly abide by laws and regulations, adopt corresponding security protection measures, and dedicate ourselves to protecting your personal information security. On this basis, the MaiToken Platform service provider (or "we" or "MaiToken Platform") has formulated this MaiToken Platform Privacy Policy (hereinafter referred to as "this Policy") to help you fully understand how we collect, use, share, transfer, publicly disclose, store, and protect your personal information during your use of our products and services, so that you can better make appropriate choices.

Before you start using our products and services, please be sure to carefully read and understand this Policy, paying special attention to reading clauses marked in bold/bold underlined, ensuring that you fully understand and agree before starting use. For specialized terms involved in this Policy, we strive to explain them in concise and colloquial language for your understanding. If you do not agree to any term in this Policy, you should immediately stop accessing or using our products. When you confirm this Policy by ticking boxes, clicking confirm, agreeing to authorization, etc., it indicates that you have agreed to be bound by this Policy and agreed to our legal use and protection of your personal information in accordance with this Policy. If you have any questions, comments, or suggestions regarding the content of this Policy, you may contact us through various contact methods provided by the MaiToken Platform.

This Policy will help you understand the following contents:

I. Definitions and Scope of Application

II. How We Collect and Use Your Information and How You Can Manage Your Information

III. How We Share, Transfer, and Publicly Disclose Your Information

IV. How We Protect Your Information

V. How We Store Your Information

VI. How You Manage Your Information

VII. Protection of Minors' Personal Information

VIII. How This Policy is Updated

IX. How You Contact Us

I. Definitions and Scope of Application

(I) Definitions

MaiToken Platform: Refers to the platform operated by Fujian Meer Network Technology Co., Ltd. providing natural language processing, open platform services, API calls, and newly developed service types through the Internet from time to time (Domain: https://maitoken.com).

MaiToken Platform Service Provider: Refers to Fujian Meer Network Technology Co., Ltd., the Internet information and software technology service provider of the MaiToken Platform.

MaiToken Platform Data Controller: Refers to Fujian Meer Network Technology Co., Ltd.

User: Refers to a user of MaiToken Platform products, referred to in this Policy as "you" or "user".

Personal Information: Refers to various information recorded electronically or through other means that can identify a specific natural person independently or in combination with other information, or reflect the activity conditions of a specific natural person, excluding anonymized information.

Sensitive Personal Information: Refers to personal information that, once leaked or illegally used, may easily cause harm to the personal dignity of natural persons or endanger personal and property safety, including biometrics, religious beliefs, specific identities, medical health, financial accounts, tracking trajectories, and other information, as well as personal information of minors under the age of fourteen. (We will prominently identify specific sensitive personal information in bold underlined in this Policy).

Deletion: Refers to the act of removing personal information from systems involved in achieving routine business functions, keeping it in a state where it cannot be retrieved or accessed.

Anonymization: Refers to the process through which personal information is technically processed so that the personal information subject cannot be identified and the processed information cannot be restored.

Children: Refers to minors under the age of fourteen.

Unless otherwise agreed, definitions used in this Policy have the same meanings as definitions in the User Agreement.

(II) Scope of Application

1. This Policy applies to various products and services provided to you by the MaiToken Platform under Fujian Meer Network Technology Co., Ltd. and its emerging forms accompanying technological developments. If our products or services use MaiToken Platform products or services but do not establish an independent privacy policy, this Policy also applies to that portion of products or services. Where we establish an independent privacy policy for products or services provided to you, the corresponding privacy policy shall apply to such products or services.

2. Except for relevant information collection and use activities described in this Policy, this Policy does not apply to other services provided to you by third parties; other services are subject to privacy policies and personal information collection and use rules separately explained to you by them.

II. How We Collect and Use Your Information and How You Can Manage Your Information

When you use our products/services, personal information that we need/may need to collect and use includes the following two categories:

1. Necessary information that you must authorize us to collect and use to realize basic functions of providing our products and/or services to you. If you refuse to provide corresponding information, you will be unable to normally use our products and/or services;

2. Information that you may choose whether to authorize us to collect and use to realize additional functions of providing our products and/or services to you. If you refuse to provide it, you will be unable to normally use relevant additional functions or achieve our intended functional effects, but it will not affect your use of basic functions of our products and/or services.

We specially remind you:

1. We are committed to building diverse products and services to meet your needs. Because we provide a wide variety of products and services, and different users choose different specific products or services, basic/extended functions and corresponding types and scopes of personal information collected and used will differ; please refer to specific product or service functions.

2. To bring you better product and service experiences, we continuously strive to improve our products, services, and technologies. Consequently, we may introduce new or optimized functions from time to time, which may require collecting and using new personal information or changing the purposes or methods of using personal information. If the aforementioned situations occur, we will provide detailed explanations separately via policy updates, pop-up windows, page prompts, etc., obtain your consent again, and only begin collection and use after obtaining your express consent. In this process, if you have any questions, comments, or suggestions, you may contact us through the contact information at the end of this Policy, and we will answer you as soon as possible.

3. Your consent to this Policy indicates that you have understood the functions provided by the product and the necessary personal information required for functional operation, and granted corresponding collection and use authorizations, but it does not represent your separate consent to enabling relevant additional functions or processing sensitive personal information; we will separately seek your consent based on your actual usage conditions.

4. Corresponding device permissions will not be enabled by default. When device permissions are involved, we will pop up a window again to obtain your consent when you use the corresponding function before enabling; after permissions are enabled, you may also close permissions at any time through the "Websites" section of browser "Settings"; your refusal to enable permissions will not affect normal use of other non-related functions.

Specific functional scenarios we provide for you include:

(I) Helping You Become Our User

1. We provide services to you based on your MaiToken Platform account. If you have not registered, clicking the "Login" button on the login interface is deemed as authorizing the system to automatically create a new account for you. To create a MaiToken Platform account, you need to provide us with your mobile phone number and SMS verification code. If you refuse to provide the aforementioned information, you will be unable to register a MaiToken Platform account and unable to use our products and services. To better provide customer services to you, you may provide us with your email address and login password, but failure to provide them will not affect your use of our services.

2. If you use a third-party platform account (WeChat) for authorized login, you need to authorize us to obtain relevant information under that third-party account (including: WeChat OpenID) for binding with your MaiToken Platform account, improving account information, safeguarding account security, and preventing security risks. Refusing authorization of the aforementioned information will result in inability to use third-party platform accounts to log in to the MaiToken Platform, but you may complete registration/login through other methods.

3. To ensure that we are providing services to you personally, we may verify your identity based on the aforementioned information you provide.

4. If you need to modify your user name or upload/edit your avatar, we will collect your user name and avatar information; if you do not perform these operations, it will not affect your use of MaiToken Platform products and services.

(II) Helping You Complete Real-Name Verification

To better provide services to you and achieve product compliance, if you need to use functions such as API Keys, we may need to perform real-name verification on you:

1. If you are an individual user, you will need to provide your real name, identity document number, front and back photos of your identity document (including Mainland Travel Permit for Hong Kong and Macao Residents, Residence Permit for Hong Kong, Macao, and Taiwan Residents, Mainland Travel Permit for Taiwan Residents, Foreign Permanent Resident ID Card, Foreign Passport), photo holding identity document, student ID, and industry sector for real-name verification. The aforementioned information you provide will only be used for verification; we will procure third-party services to perform identity verification on you, and will not perform storage or other processing of your aforementioned information.

2. If you are an enterprise user, you will need to provide the enterprise legal representative's name, ID number, ID photo, and mobile phone number. If you are not the legal representative, please ensure that you have obtained lawful authorization when providing the aforementioned information to us. In addition, you must provide your enterprise name, Unified Social Credit Code, business license copy, and corporate bank account information; the above enterprise information does not constitute personal information.

3. If you choose not to undergo real-name verification, you will be unable to use the aforementioned related functions, but this will not affect your use of our other services.

(III) Replying to Your Inquiries and Messages

If you have any questions regarding this platform's services, you need to fill in and provide us with the following information on this platform: your name, mobile phone number, email address, company name, job title, industry sector, usage scenario, and matters you need to consult. We will use the above information to contact you by telephone to reply to your consulted questions.

(IV) Replying to Your Business Cooperation Inquiries

If you wish to cooperate with us, you need to fill in and provide us with the following information on this platform: your name, mobile phone number, email address, company name, job title, industry sector, and main purpose. We will use this information to contact you by telephone or email to reply to your inquiry.

(V) Trial Use of Models Within the Platform

1. You may voluntarily trial our models within the MaiToken Platform. According to your model selection requirements, you may provide us with text dialogue information, image information, audio information, document information, and other input information (hereinafter referred to as "Input Information"). The MaiToken Platform will generate corresponding text, image, and video information (hereinafter referred to as "Generated Content") based on information you provide. If you choose to trial the screen sharing model under audio-video interactions, we will request your screen recording authorization via your browser; after you authorize, we will collect your screen information. Choosing not to authorize will not affect your use of other functions of the MaiToken Platform.

2. When trialing models within the MaiToken Platform, we may need to read files and pictures from your local device, and may involve the following permission calls. If you do not enable the permissions below, you will be unable to use corresponding functions, but it will not affect your use of other functions:

3. Please note that whether you provide personal information in conversations and what personal information you provide is entirely determined by you personally. Neither the MaiToken Platform nor models within the platform require you or end users to input personal information. You should pay attention, and should remind your end users to pay attention, that to ensure the safety of your and end users' personal information, unless necessary for you or end users to use our products or services and you and end users are fully aware of corresponding risks, you and end users should avoid inputting personal information into the MaiToken Platform and models within the platform. If you provide us with your sensitive personal information (including but not limited to information with biometric characteristics), although we will adopt adequate security safeguards, once such information is leaked or improperly utilized, it may still cause serious infringement to your personal safety, property safety, or personality rights and interests; we do not recommend that you provide personal information that may affect your legitimate rights and interests.

4. You understand and agree that, as an API aggregation platform for domestic and foreign large models, when you trial, invoke, or transmit text, images, audio, and other input information via APIs on the MaiToken Platform, such information may need to be transmitted via encrypted channels to corresponding upstream third-party large model service providers (including domestic and foreign large model vendors) to complete generative computing. Both we and upstream service providers will take necessary security protective measures to protect your data security, but you should avoid including sensitive personal privacy, trade secrets, and other information in input information; risks resulting from your voluntary input of the aforementioned information shall be borne solely by you.

(VI) Customer Service and Dispute Handling

When you contact us or submit dispute handling applications, to protect the security of your account and system, we require you to provide necessary personal information (mobile phone number, account ID, problem description) to verify your identity, and provide relevant customer service to you based on your device information (device brand and model, device operating system version, name, build version information), network information (network status, Wi-Fi information, IP address, carrier information), and log information (browser type and version information, NIM communication service operating log information). If you contact us via email, we will collect your email information. Please understand that if you fail to provide identity verification information as required or if provided information is defective, resulting in failed identity verification, or causing us to be unable to judge your needs, we have the right to refuse to accept your application, and consequences and liabilities resulting therefrom shall be borne by you independently.

To facilitate contacting you, assisting you in resolving issues as soon as possible, or recording handling solutions and results of relevant issues, we will save your communication, correspondence/call records, and related content with us. If you inquire, complain, or provide suggestions regarding specific orders, we will use your account information and order information.

To safeguard your legitimate rights and interests, ensure our customer service is legal and compliant, and continuously improve our service capabilities, we will retain the communication process between you and customer service. Such retained information will only be retained and processed within periods and scopes permitted by law, and will only be disclosed when necessary based on your rights-defense needs or investigation orders from governmental and judicial departments. For reasonable needs of providing services and improving service quality, we may also use other information of yours, including relevant information you provide when contacting customer service, and questionnaire response information you send to us when participating in questionnaires.

(VII) Other Rules for Collecting and Using Personal Information

1. If information you provide contains personal information of other users, before providing such personal information to the MaiToken Platform, you must ensure that you have obtained lawful authorization. You must not provide others' personal information without authorization.

2. We do not engage in targeted recommendations or precision marketing using your personal information combined with algorithms. If we use information for other purposes not stated in this Policy, or use information collected for specific purposes for other purposes, we will obtain your consent in advance.

3. If we indirectly obtain your information from third parties, we will explicitly require such third parties in writing prior to collection to explain the source of personal information and whether they have obtained your lawful authorization for collecting, processing, and providing your personal information to us. Except where explicitly permitted by law, we will collect your personal information from third parties only after confirming that third parties have obtained your authorized consent. If the third party's authorization scope cannot cover our processing and usage purposes, we will require that third party to obtain your consent before processing your personal information. Simultaneously, our specialized security team will reinforce security for personal information (including sensitive information filing, encrypted storage of sensitive information, access authority control, etc.). We will use protection means and measures no less stringent than those we apply to our own users' personal information to protect indirectly obtained personal information.

4. Exceptions to Obtaining Authorized Consent

According to relevant laws and regulations, we do not need your authorized consent to collect and use your personal information in the following circumstances:

(1) Necessary for the conclusion or performance of a contract to which an individual is a party;

(2) Necessary for the performance of statutory duties or statutory obligations;

(3) Necessary for responding to public health emergencies, or protecting the life, health, and property safety of natural persons in emergency situations;

(4) Processing personal information that an individual has disclosed themselves or that has otherwise been lawfully disclosed, within a reasonable scope in accordance with law;

(5) Other circumstances prescribed by laws and administrative regulations.

Please be informed that, according to applicable law, if we adopt technical measures and other necessary measures to process personal information so that the data recipient cannot re-identify specific individuals and the data cannot be restored, or if we conduct anonymized research, statistical analysis, and forecasting on collected information to improve the content and layout of the MaiToken Platform, provide product or service support for business decisions, and improve our products and services (including using anonymized data for machine learning or model algorithm training), such processed data no longer falls within the scope of personal information according to relevant laws and regulations, and therefore the use of such processed data does not require separate consent from you.

5. If we cease operating MaiToken Platform products or services, we will promptly cease activities of continuing to collect your personal information, notify you in the form of announcements of cessation of operations, and delete or anonymize personal information we hold related to discontinued businesses. Where children's personal information is involved, we will promptly notify children's guardians of the cessation of operations.

(VIII) How We Use Cookies and Similar Technologies

To ensure normal operation of this platform, we store small data files called Cookies on your computer or mobile device. Cookies usually contain identifiers, site names, and numbers and characters. The primary function of Cookies is to facilitate your use of platform products and services, and help the platform count unique visitors, etc. Utilizing Cookie technology, we can provide you with more considerate personalized services and allow you to configure specific service options.

When you browse our web pages, the platform will send Cookies to your device. We will not use Cookies for any purposes other than those described in this Policy. You may manage or delete Cookies according to your preferences. For details, please refer to aboutcookies.org. You can clear all Cookies saved on your computer; most web browsers provide functions to block Cookies. However, if you do so, you will need to manually change settings each time you visit this platform, and you may be unable to log in or use services or functions that rely on Cookies due to such modifications.

III. How We Share, Transfer, and Publicly Disclose Your Information

In principle, we will not share, transfer, or publicly disclose your personal information to other companies, organizations, and individuals; if we engage in such activities, we will update this Policy in accordance with relevant agreements herein and seek your consent according to law. However, the following circumstances are excluded:

(I) Sharing

To ensure stable operation and functional realization of our services and enable you to enjoy and use more services and functions, our application embeds SDKs, APIs, or other similar applications of authorized partners, as detailed in the table below. We will sign strict non-disclosure agreements with such partners, conduct strict security monitoring on third parties obtaining personal information, and require them to process personal information in accordance with this Policy and any other relevant confidentiality and security measures to protect data security.

(II) Transfer

In the event of merger, division, dissolution, acquisition, or bankruptcy liquidation of the MaiToken Platform service provider, if personal information transfer is involved, we will inform you of the name and contact information of the recipient. The recipient will also continue to be bound by this Policy and continue performing obligations of personal information handlers. If the recipient changes the original processing purposes and methods, it will obtain your consent again.

(III) Public Disclosure

Under circumstances where laws, regulations, judicial proceedings, or mandatory administrative law enforcement requirements of government authorities require provision of your personal information, we may publicly disclose your personal information according to the required scope and method.

(IV) Exceptions to Prior Authorized Consent for Sharing, Transferring, and Publicly Disclosing Personal Information

According to relevant laws and regulations, in the following circumstances, sharing, transferring, and publicly disclosing your personal information does not require your prior authorized consent:

(1) Necessary for the conclusion or performance of a contract to which an individual is a party;

(2) Necessary for the performance of statutory duties or statutory obligations;

(3) Necessary for responding to public health emergencies, or protecting the life, health, and property safety of natural persons in emergency situations;

(4) Processing personal information that an individual has disclosed themselves or that has otherwise been lawfully disclosed, within a reasonable scope in accordance with law;

(5) Other circumstances prescribed by laws and administrative regulations.

Please be informed that, according to applicable law, if we adopt technical measures and other necessary measures to process personal information so that the data recipient cannot re-identify specific individuals and the data cannot be restored, sharing, transferring, and publicly disclosing such processed data does not require separate consent from you.

IV. How We Protect Your Information

(I) Technical Data Protection Measures We Adopt

We have adopted industry-standard, reasonably feasible security protective measures to protect your information, preventing personal information from unauthorized access, public disclosure, use, modification, damage, or loss. For example, we have adopted data classification and grading systems to implement classified and graded protection on data; adopted identity authentication technologies to conduct user identity verification. Furthermore, we use trusted protection mechanisms to prevent personal information from malicious attacks; we deploy access control mechanisms to ensure that only authorized personnel can access personal information.

(II) Organizational Data Protection Management Measures We Adopt

We have established a complete data security management system centered on data and structured around the data lifecycle, elevating personal information security across multiple dimensions including organizational construction, institutional design, personnel management, and product technology. We have established personal information management regulations and appointed a Personal Information Protection Officer to provide special protection for your personal information. We conduct security and privacy protection training sessions to enhance employees' awareness of the importance of protecting personal information.

(III) Response to Personal Information Security Incidents

If our physical, technical, or administrative protection facilities are damaged or may be damaged, resulting or potentially resulting in unauthorized access, public disclosure, tampering, or destruction of information, thereby causing damage to your legitimate rights and interests, we will promptly launch emergency plans and adopt reasonable remedial measures to minimize the impact on your personal information and other rights and interests. If a personal information security incident occurs, we will also inform you in accordance with requirements of laws and regulations: types, causes, and potential harms of personal information leaked, tampered with, or lost; remedial measures we have adopted and measures you may adopt to mitigate harms; our contact information. Relevant incident circumstances will be notified to you via email, telephone, push notifications, etc.; when it is difficult to notify personal information subjects individually, we will adopt reasonable and effective methods to publish announcements. According to relevant legal provisions, if measures we adopt can effectively avoid harm caused by information leakage, tampering, or loss, we may refrain from notifying you, except where departments performing personal information protection duties deem it necessary. At the same time, we will also report the handling status of personal information security incidents in accordance with regulatory requirements.

(IV) Autonomous Prevention of Account Security Risks

Please properly safeguard your personal information and only provide it to others when necessary. If you set a login password, please use a complex password different from other accounts to assist us in protecting your account security. If you find that your personal information, especially your account or password, has been leaked, please immediately contact MaiToken Platform customer service so that we can take corresponding measures according to your application.

Please note that information you voluntarily provide when using our services may involve personal information or even sensitive personal information of yourself or others. Please consider even more cautiously whether to provide relevant information when using our services.

五、 How We Store Your Information

(I) Storage Location

Personal information collected and generated during our operations within the territory of China is stored within the territory of China. Currently, we entrust infrastructure cloud service providers to store your personal information, adopting public cloud services as underlying resource support.

Currently, we do not transmit or store your personal information cross-border. If cross-border transmission or storage is required in the future, except where laws prescribe that notification is not required, we will inform you of the purpose of information cross-border transfer, recipient's name or title, contact information, processing methods, types of personal information, methods and procedures for you to exercise rights against the overseas recipient, security safeguards, and security risks, and obtain your consent in advance.

(II) Storage Period

1. We will only retain your personal information for the shortest necessary period required to achieve the purposes stated in this Policy, unless laws and regulations have mandatory retention duration requirements.

2. We determine the storage period of personal information mainly by referring to the following criteria, whichever is longer:

(1) Completing and maintaining business records related to you to handle your possible inquiries or complaints;

(2) Ensuring the safety and quality of services we provide to you;

(3) Whether there are other special agreements or legal and regulatory provisions regarding retention periods.

3. Under circumstances where the aforementioned laws and regulations impose mandatory retention requirements, even if you cancel your account or request deletion of your personal information, we will also be unable to delete or anonymize your personal information. We will delete or anonymize it as soon as the corresponding statutory retention period expires.

VI. How You Manage Your Information

You may access and manage your information through the following methods:

(I) Inquiring, Copying, Correcting, and Supplementing Your Information

You can inquire, copy, correct, and supplement your personal information by clicking the avatar in the top right corner of the web page — "Personal Center".

(II) Deleting Your Information

You may request deletion of your personal information through the following methods:

1. By clicking the avatar in the top right corner of the web page — "Personal Center" — "Ticket Records" — "Create Ticket".

2. By sending an email to our Personal Information Protection Officer at: service@maitoken.com.

After you or we assist you in deleting relevant information, due to security technology limitations, we may not be able to immediately delete corresponding information from backup systems; we will securely store your personal information and restrict any further processing of it until backups can be cleared or anonymization is achieved. If personal information you request to delete involves statutory minimum retention periods, we will delete or anonymize it as soon as the corresponding statutory retention period expires.

(III) Withdrawing Scope of Your Authorized Consent

You may withdraw your authorization for us to collect and process your personal information or change authorization scopes through methods listed in "(II) Deleting Your Information":

After you withdraw authorization, we will no longer process corresponding personal information. However, your decision to withdraw authorization will not affect personal information processing activities previously conducted based on your authorization.

(IV) Canceling Your Account

You may apply to close/cancel your account by clicking the avatar in the top right corner of the web page — "Personal Center" — "Account Settings" — "Cancel Account".

After you actively cancel your account, we will stop providing products or services to you, and delete your personal information or anonymize it according to applicable legal requirements. If it cannot be completed immediately due to technical constraints, we will immediately cease all processing actions other than storage and necessary security protection. If personal information in your account involves statutory minimum retention periods, we will delete or anonymize it as soon as the corresponding statutory retention period expires.

(V) Responding to Your Above Requests

To protect your account security, when you make the aforementioned requests to us, we may first require you to verify your identity (such as requiring you to provide a written request, verification code, or other methods) before processing your request.

For your above requests submitted to us, we will respond within 15 days. If you are not satisfied with our response, you may also directly initiate a complaint with our Personal Information Protection Officer.

For your reasonable requests, we do not charge fees in principle; however, for repeated requests exceeding reasonable limits, we will charge a certain fee as appropriate. For information not directly related to your identity, requests repeated without reasonable cause, or requests requiring excessive technical means (e.g., needing to develop new systems or fundamentally change existing practices), bringing risks to legitimate rights and interests of others, or that are impractical, we may reject them.

In the following circumstances, according to requirements of laws and regulations, we will be unable to respond to your requests:

1. Related to our performance of obligations prescribed by laws and regulations;

2. Directly related to national security and national defense security;

3. Directly related to public safety, public health, and significant public interests;

4. Directly related to criminal investigations, prosecutions, trials, and enforcement of judgments;

5. Where sufficient evidence indicates that the personal information subject possesses subjective malice or abuses rights;

6. For the purpose of safeguarding significant legitimate rights and interests such as life and property of the personal information subject or other individuals, but where it is difficult to obtain personal authorized consent;

7. Where responding to your request will result in serious damage to legitimate rights and interests of you or other individuals or organizations;

8. Involving trade secrets.

VII. Protection of Minors' Personal Information

We have always attached great importance to and are committed to protecting minors' personal information. Our products are primarily intended for adult users.

If you are a minor under the age of 18, we suggest that you and your parents or other legal guardians read this Policy together, and use our products after obtaining consent from your parents or legal guardians.

If you are a child under the age of 14, in addition to obtaining prior consent from parents or legal guardians, we recommend that you complete registration processes and use our services under the guidance of your parents or other legal guardians to ensure your safety when using our services and conducting transactions.

VIII. How This Policy is Updated

Our services and technologies are continuously updated and optimized along with the needs of you and other users; therefore, when new services and business processes change, we may update our privacy policy to inform you of specific changes. However, without your express consent, we will not diminish the rights you are entitled to under this Policy.

For material changes, we will also provide more prominent notices (including notifying you via public announcements on the MaiToken Platform or providing pop-up prompts).

Material changes referred to in this Policy include but are not limited to:

1. Significant changes in our service models, such as purposes of processing personal information, types of personal information processed, usage methods of personal information, etc.;

2. Significant changes in our control and ownership structure, such as changes in information controllers caused by mergers and reorganizations;

3. Changes in primary recipients of personal information sharing, transfer, or public disclosure;

4. Significant changes in rights you possess regarding personal information processing and methods of exercising them;

5. Changes in responsible departments handling personal information security, contact information, and complaint channels.

IX. How You Contact Us

If you have any questions, comments, or suggestions regarding this Policy, or encounter any problems when managing your personal information, or have any issues requiring complaint or reporting, you may contact us through the following methods; we will reply to your request within 15 days:

1. Inquiries and complaints related to your personal information can be submitted by clicking the avatar in the top right corner of the web page — "Personal Center" — "Ticket Records" — "Create Ticket" to contact us, and we will reply to your questions.

2. If you have any questions, comments, suggestions regarding the content of this Policy, as well as complaints and reports on personal information leakage, you may send an email to our Personal Information Protection Officer at: service@maitoken.com; we will provide feedback on your comments within 15 days. Note that we may not reply to questions unrelated to this Policy or personal information protection.

3. If you are dissatisfied with our response, especially if you believe that our personal information processing activities have damaged your legitimate rights and interests, both parties shall negotiate amicably; if negotiation fails, you agree that both parties shall resolve disputes by filing a lawsuit with the court with jurisdiction in the domicile of Fujian Meer Network Technology Co., Ltd. (i.e., the People's Court of Jin'an District, Fuzhou City). All disputes, claims, or other matters arising from or related to the effectiveness, performance, interpretation, and use of MaiToken Platform products or services under this Policy shall be governed by the laws of the People's Republic of China (for the purposes of this Policy, laws of Hong Kong, Macao, and Taiwan are not included).